Associate Director, AI & Advanced Analytics for Patient Engagements
About The Position
The Customer AI Products & Strategy team harnesses powerful machine learning insights to drive meaningful change for customers, putting patients at the heart of everything we do. Join a culture that thrives on innovation, collaboration, and bold thinking. Curious problem-solvers like you tackle challenges that save lives and lead advancements in medicine while driving innovation, mentoring premier talent, and shaping the future of pharmaceutical AI solutions. Purpose: The Associate Director, AI & Advanced Analytics for Patient Support Services, will lead our AI transformation journey and execution roadmap with a primary focus on elevating the patient solutions and experience through the strategic application of AI and advanced analytics for an outstanding, patient-focused fulfillment and adherence experience that serves the patients, improves care, and positions JJIM with a sustained competitive advantage across our key Therapeutic Areas (TAs). To accomplish this, they will need the ability to influence decision making at senior levels while working collaboratively with teams across the JNJ IM organization.
Requirements
- A minimum of 8 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required.
- A minimum of a bachelor’s degree is required, master’s highly preferred.
- Experience with handling budget responsibility of over $2M annually
- Outstanding interpersonal relationship building and employee coaching skills and demonstrated ability to lead and develop a team.
- Ability to influence all levels of the global organization and engage across a broad range of business partners and functions.
- Prior experience integrating and analyzing healthcare claims, electronic health records, lab results, specialty pharmacy, SDOH/consumer, and patient hub data for advanced analytics solutions- including for adherence & fulfillment effectiveness, patient journey mappings, and treatment pathways.
- Track record of hands-on implementation of AI initiatives within pharmaceutical industry, preferably in the patient support area.
- Expertise in predictive analytics and machine learning techniques (e.g. supervised, unsupervised, deep learning) and their real-world applications
- Intellectual curiosity and passion to learn new things and adaptability to shifting timelines and priorities
Nice To Haves
- AI Concepts
- AI Integration
- Product Management
- Electronic Health Records (EHR)
- Media Analysis
- Real World Data
Responsibilities
- Lead day-to-day relationships and projects with leadership across PECS (Patient experience & customer solutions), brand sales and marketing, Media, Advanced Analytics, Data Science & Engineering, and IT, among others, to shape and evolve the patient solution roadmap.
- Be the end to end product owner and single point-of-contact for advanced analytics and AI/ML solutions supporting patient support services
- Lead the partnership with HCC, privacy, and legal to ensure that compliance and appropriate patient confidentiality is at the core of all solutions.
- Lead identification and quantification of the most significant problems across the entire patient journey to support where/when/how to best intervene in helping patients start and stay on therapy.
- Lead the ongoing 'use case centric' evaluation of data sets and methodologies to improve predictive capabilities.
- Determine the impact of solutions & programs through leading and lagging indicators including establishing a measurement framework, and conducting A/B testing
- Advocate for change and foster progress in new ways of thinking regarding the role of advanced analytics and AI within patient support services
Benefits
- medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- consolidated retirement plan (pension) and savings plan (401(k)).
- long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
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What This Job Offers
Job Type
Full-time
Career Level
Manager
