Associate Director, Advancement Information Systems - University Advancement

Carnegie Mellon University•Pittsburgh, PA

1d•Onsite

About The Position

Carnegie Mellon University is seeking an Associate Director, Advancement Information Systems to join their University Advancement division. This role is responsible for spearheading technology adoption, training, and innovation, acting as a Project Manager and Business Analyst to optimize platform integrations (including Salesforce), and managing the technology project lifecycle. The position will modernize global training and technical documentation using multimedia platforms, drive change management, and provide user support. The ideal candidate will be adaptable, excellent, and passionate, with strong analytical, communication, problem-solving, and reasoning skills.

Requirements

Bachelors degree required
Team Leadership & Training: Experience leading or coordinating teams focused on technology training, user support, documentation, and adoption (ideally in a Salesforce environment).
Salesforce & Business Analysis: Demonstrated experience with Salesforce (or a similar CRM), including gathering requirements, improving processes, and translating business needs into user strategies.
Project Management: Proven ability to plan, coordinate, and track small-to-medium technology, operational, or process improvement projects.
Communications & Outreach: Experience with internal marketing, communications, and stakeholder engagement to promote team services across a division.
Successful completion of a pre-employment background check

Nice To Haves

AI Initiative Support (Plus): Exposure to generative AI tools, prompt engineering, AI productivity solutions, or the responsible use of AI in the workplace.
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Responsibilities

Modernizing Training & Documentation: Designing and delivering a robust training program supporting the Salesforce implementation and other tools. Leveraging emerging technologies and multimedia platforms to build, manage, and scale a comprehensive video library, end-user support materials, and technical documentation for CMU's global presence, including national and international campuses.
Providing Dedicated Support: Serving as the primary point of contact for user questions and promoting the team’s services across the division through internal marketing, communications, outreach, and stakeholder engagement activities.
Acting as a Project Manager and Business Analyst: Gathering business requirements and overseeing the end-to-end lifecycle of technology projects. Partnering closely with cross-functional stakeholders and technical experts to translate business needs into practical solutions, ensuring they are built and delivered successfully.
Optimizing and Integrating Platforms: Leading the continuous development, enhancement, and optimization of technology platforms, successfully transitioning the division from initial implementation to long-term operational maturity. Managing the integration of localized tools into the broader University Advancement technology ecosystem (e.g., Gmail-to-Salesforce integration).
Driving Change Management: Designing and executing actionable change management plans that drive successful technology adoption. Conducting impact assessments to align business objectives with project transitions and user readiness.
Maximizing Platform Capabilities: Proactively assessing, testing, and rolling out new features released by current platforms (such as Salesforce and AdvancementRM) to ensure widespread user adoption and maximize return on investment.
Evaluating and Deploying Emerging Tech: Continuously researching and piloting new technologies to put cutting-edge, practical tools directly into the hands of our end-users.
Championing and Operationalizing AI: Encouraging the division-wide adoption of generative AI, prompt engineering, and productivity tools. Identifying successful, localized technologies or AI projects developed by individual staff members and scale them into robust, supported division-wide tools in alignment with the university's guidelines for responsible use.
Leads, coaches, and evaluates the performance of direct reports.
Other duties as assigned.