Associate Director, Advanced Practice Provider
About The Position
Humana's CenterWell Senior Primary Care Organization is a leading value-based care, senior-focused primary care provider. CenterWell Medical Group (CWMG) delivers virtual care and support services to members with complex healthcare needs, aiming to transform care delivery through innovation, data, and technology to improve patient outcomes. The culture is mission-driven, collaborative, and focused on redefining healthcare possibilities. As the Associate Director, APP Lead, this role is a dual clinical and leadership position, dedicating approximately 50% to direct patient care and panel management, and the remaining 50% to provider leadership, performance management, operational oversight, and clinical excellence. The role leads a team of Advanced Practice Providers (APPs) within CenterWell Medical Group's virtual care model, focusing on quality outcomes, patient experience, provider engagement, and operational performance. Collaboration with physician leaders, operational leaders, and interdisciplinary teams is key to ensuring high-quality, value-based virtual care delivery. This is a remote position reporting to the Director of Physician Strategy for Primary Care.
Requirements
- Current, unrestricted Nurse Practitioner or Physician Assistant license
- Active, unrestricted NP license in 2-3 or more of the following states: FL, TX, AZ, GA, LA, NC, SC, MS, VA prior to the start of employment, with an ability to obtain additional state licensure if needed
- National board certification
- DEA registration and prescriptive authority
- 5 or more years of clinical experience
- 2 or more years of provider leadership, mentorship, or supervisory experience
- Experience managing chronic and complex patient populations
- Expertise in virtual care delivery
- Skills necessary to lead geographically dispersed provider teams
- Strong clinical leadership, provider coaching, and population health management skills
- Understanding of value-based care
- Ability to drive quality, patient safety, operational performance, and continuous improvement
- Ability to promote collaboration and accountability across teams
- Minimum internet download speed of 25 Mbps and upload speed of 10 Mbps (wireless, wired cable or DSL connection suggested)
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Nice To Haves
- Experience delivering virtual care in primary care, internal medicine, or geriatrics settings
- Understanding of value-based care, Medicare Advantage, and senior patient populations
- Experience managing providers using productivity, quality, and population health metrics
- Working knowledge of Stars, HEDIS, risk adjustment, and population health strategies
Responsibilities
- Provide comprehensive virtual primary care and coordinate interdisciplinary care
- Support achievement of quality, Stars, HEDIS, risk adjustment, and value-based care outcomes
- Maintain high patient satisfaction and engagement
- Ensure accurate, compliant documentation
- Lead a multi-state team of APPs
- Serve as the primary contact for assigned APPs, promoting accountability, collaboration, and professional growth
- Promote provider engagement, retention, development, and onboarding
- Conduct performance reviews and development planning
- Monitor clinical, operational, and quality performance metrics
- Recognize achievements, promote best practices, and address performance gaps
- Partner with physician and operational leaders on corrective action planning
- Manage provider scheduling, PTO, and coverage planning
- Partner with leadership to improve access, capacity, and patient experience
- Monitor performance metrics and implement workflow improvements
- Promote evidence-based care, quality outcomes, and regulatory compliance
- Monitor quality outcomes and support continuous improvement projects
- Partner with physician leaders to improve care models and best practices
- Contribute to the evolution of CenterWell Medical Group's virtual care model through participation in multidisciplinary committees and workgroups
- Provide clinical insight and help implement new programs, workflows, and quality projects to enhance care delivery, provider experience, and patient outcomes
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term disability
- Long-term disability
- Life insurance
- Bonus incentive plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
