Associate Director, Accelerator Operations

Braven • New York, NY

10h • $59,500 - $74,100 • Hybrid

About The Position

Braven is seeking an Associate Director, Accelerator Operations to manage core tools and processes end-to-end, ensuring operational readiness for the Accelerator program. This role involves setting strategy, designing systems, managing rollout plans, training regional teams, and holding readiness gate authority. The Associate Director will oversee one to three operational domains, which can include academic operations, program delivery operations, student experience and compliance, or operational systems and knowledge management. This position reports to the Senior Director, Accelerator Enablement.

Requirements

• Bachelor's degree or equivalent experience
• 4-6 years of relevant professional experience in operations, program management, systems or data administration, or a closely related field
• Authorized to work in the U.S.
• Ability to work in-person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ) 3 days per week
• Access to internet

Nice To Haves

• Experience owning a tool, system, or process end-to-end as a product owner.
• Demonstrated success driving adoption of new tools or processes across a distributed user group.
• Proven ability to manage multiple concurrent work streams with excellent organization.
• Track record of using data to evaluate processes and identify improvements.
• Comfort making and holding a defensible 'not ready' call.
• Strong functional expertise in process and QA design, data integrity, and documentation.
• Fluency in workflow systems such as Jira, Salesforce, Asana, Claude, Gemini, Slack, etc.
• Fluency using AI tools to reduce manual work or clear appetite to build that capability.
• Ability to solve moderately complex and ambiguous problems with a systems lens.
• Highly skilled at leading laterally and influencing peers and senior stakeholders.
• Demonstrated commitment to building strong and welcoming cultures that help develop others.
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and has prepared you to work with Braven’s student Fellow population.

Responsibilities

• Serve as product owner for tools, processes, and protocols, designing them one to two semesters ahead of need.
• Identify opportunities to use AI for efficiency and effectiveness in workflows.
• Partner with cross-functional teams to translate roadmap decisions into operational builds.
• Develop and execute adoption plans for new tools and processes, including training and support.
• Track adoption rates against an 80% fidelity standard and iterate on strategies to improve it.
• Hold readiness gate authority for launches, defining readiness criteria and making rollout recommendations.
• Identify and manage operational risks, driving high-stakes issues to resolution.
• Oversee operational domains end-to-end, ensuring they effectively serve site teams and Fellows.
• Gather and analyze qualitative and quantitative data to evaluate process effectiveness and identify improvements.
• Assess scalability of current systems and proactively identify opportunities for improvement.
• Maintain Standard Operating Procedures in Confluence for all owned processes.

Benefits

• Discretionary time off in addition to org-wide holidays and 2 week-long shutdowns (minimum of 19 days per year)
• $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• 401K contribution match up to 5% of base annual salary
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• One-month paid sabbatical after 4 years on staff
• Monthly $75 reimbursement for cell phone or internet
• Access to funding for continued career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level