Associate Dir, Software Test
About The Position
Provides System Quality leadership for complex technology solutions within IQVIA's PASS (Patient Access and Affordability Services) team. Leads quality strategy, planning, and execution while partnering with Development, Business Analysis, testing teams, and cross-functional partners to drive end-to-end quality outcomes across integrated systems. The role calls for a systems-thinking and AI-forward mindset, including understanding upstream and downstream impacts, working across System Quality priorities, and using emerging technologies to continually improve Quality operations. It also serves as a senior Quality partner who influences decisions, challenges ambiguity, and helps teams make informed trade-offs among scope, speed, risk, and quality.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
- 8+ years of progressive experience in software quality assurance, testing, or technology delivery.
- Strong understanding of system integration, APIs, data flows, regression, and end-to-end testing.
- Experience leading and developing QA professionals across distributed teams.
- Strong systems thinking, problem-solving, stakeholder management, and communication skills.
- Ability to work across multiple technologies and business domains and quickly develop an understanding of unfamiliar systems.
Responsibilities
- Lead quality strategy, planning, and execution for complex applications and integrated solutions.
- Lead, coach, and develop QA resources, including onshore and offshore team members.
- Support resource planning and enable QA talent to flex across System Quality priorities based on business need, risk, and capacity.
- Define risk-based test strategies, test plans, coverage, and release-readiness criteria.
- Evaluate changes end to end, identifying integration points, dependencies, downstream impacts, and quality risks beyond the immediate application.
- Drive integration, regression, and end-to-end testing across systems and business workflows.
- Provide quality oversight across multiple initiatives and proactively identify and escalate delivery, capacity, and quality risks.
- Establish and evolve QA standards, processes, metrics, tools, and ways of working.
- Use defects, root-cause trends, and quality measures to drive continuous improvement and prevent recurring issues.
- Identify opportunities to apply AI, automation, and emerging technologies to improve QA efficiency, coverage, speed, traceability, and decision-making.
- Influence decisions, challenge ambiguity, and help teams make informed trade-offs among scope, speed, risk, and quality.
Benefits
- Health and welfare benefits may be offered, depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
