Associate Digital Product Manager

TIAA•Frisco, TX

22h•$121,000 - $143,000•Onsite

About The Position

Experience Product Management Defines and implements solutions for key experiences/channels within specific client journeys. Key Responsibilities and Duties Gather requirements across multiple product development teams and stakeholders to determine overall priority for development. Maintain and prioritize the product backlog. Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions. Identify customer needs, experience maps, requirements (stories), and adoption tactics to maximize usage. Provide Experience Product Management support for key platforms/channels within specific client journey segments. Collaborate with all the Experience Product teams, Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented. Design and implement key solutions in support of the Experience Product roadmap. Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives. Leverages TIAA's internal AI resources to accelerate work and optimize client experiences, including hands-on application of the following: Large Language Models (LLMs): using LLMs to synthesize research, generate content, and support product decision-making Prompt Engineering: crafting effective prompts to extract high-quality outputs from AI tools for business use cases Generative & Agentic AI: understanding how generative AI creates content and how agentic AI autonomously executes multi-step tasks, and identifying opportunities to apply both within advice product workflows Staying current on emerging trends in the AI space to proactively identify capabilities that could benefit Advice experiences

Requirements

5+ years of financial services experience
5+ years of experience
University (Degree) Preferred
Physical Requirements: Sedentary Work

Nice To Haves

7+ years of financial services experience
Prior experience in Advice Solutions (Accumulation, Decumulation and/or Wealth)
Knowledge of regulatory requirements to illustrate lifetime income from annuity payments
Knowledge of TIAA’s products and services, including TIAA’s suite of core annuities (Fixed and Variable)
FINRA Registration
Experience with AI (specifically with Large Language Models (LLMs), Prompt Engineering and Generative & Agentic AI)
Proactive and willing to learn

Responsibilities

Gather requirements across multiple product development teams and stakeholders to determine overall priority for development.
Maintain and prioritize the product backlog.
Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
Identify customer needs, experience maps, requirements (stories), and adoption tactics to maximize usage.
Provide Experience Product Management support for key platforms/channels within specific client journey segments.
Collaborate with all the Experience Product teams, Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented.
Design and implement key solutions in support of the Experience Product roadmap.
Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.
Leverages TIAA's internal AI resources to accelerate work and optimize client experiences, including hands-on application of the following: Large Language Models (LLMs): using LLMs to synthesize research, generate content, and support product decision-making; Prompt Engineering: crafting effective prompts to extract high-quality outputs from AI tools for business use cases; Generative & Agentic AI: understanding how generative AI creates content and how agentic AI autonomously executes multi-step tasks, and identifying opportunities to apply both within advice product workflows; Staying current on emerging trends in the AI space to proactively identify capabilities that could benefit Advice experiences.