Associate DevOps Engineer

Digital Hands•Tampa, FL

5d•Onsite

About The Position

Digital Hands is seeking an early-career, hands-on software and cloud engineer to help build, deploy, maintain, and improve the applications, cloud services, integrations, and automation that support its Security Operations Center (SOC). The role emphasizes scripting, application development, debugging, cloud deployment, APIs, databases, automation, and infrastructure as code. The engineer will collaborate with DevOps engineers, ServiceNow administrators, SOC team members, and other stakeholders to deliver reliable technical solutions and streamline operational processes. ServiceNow is a secondary but important part of the role. The successful candidate will support and extend ServiceNow through administration, configuration, workflows, integrations, reporting, and automation while developing broader DevOps and software engineering capabilities. The position does not perform security monitoring or incident analysis, but supports the systems and workflows the SOC relies on to deliver cybersecurity services. This is a full-time, onsite position at Digital Hands Headquarters in Tampa, Florida.

Requirements

Experience with Python, JavaScript, or another scripting or programming language through professional work, internships, coursework, or personal projects.
Experience deploying an application or service to AWS, GCP, or a similar cloud environment.
Foundational understanding of software development practices, including source control, testing, debugging, documentation, and code review.
Familiarity with APIs, application integrations, and common data formats such as JSON.
Foundational ServiceNow experience, including platform administration or configuration, with the ability to support workflows, reports, dashboards, users, roles, permissions, and automation.
Self-motivated and analytical, with the ability to work independently while collaborating effectively with a technical team.

Nice To Haves

Familiarity with cloud-native services such as API Gateway, S3, SQS, or Pub/Sub.
Exposure to serverless services such as AWS Lambda or Google Cloud Functions.
Experience with relational databases such as PostgreSQL and non-relational databases such as DynamoDB or MongoDB.
Experience using AI coding tools such as GitHub Copilot, Claude Code, or Cursor to write, debug, and refactor code, with the judgment to review and validate generated output.
Experience building or supporting ServiceNow workflows, Flow Designer automations, integrations, or platform configurations.
Solid debugging skills and comfort giving and receiving code review feedback.
Familiarity with infrastructure-as-code tools such as Terraform or Serverless Framework.
Experience with CI/CD concepts and tools used to build, test, and deploy applications.
Basic understanding of system design concepts, including component boundaries, interfaces, data flows, reliability, and scalability.
Experience with Security Operations Center environments and security tools such as Microsoft Sentinel, Google SecOps, CrowdStrike, SentinelOne, or SOAR platforms.
Ability to get up to speed quickly in an unfamiliar codebase and technical environment.

Responsibilities

Write, test, debug, and maintain scripts, services, integrations, and automation using Python, JavaScript, or similar languages.
Deploy and maintain applications in AWS, GCP, or similar cloud environments, using cloud-native and serverless services where appropriate.
Work with REST APIs, event-driven services, queues, relational databases, and non-relational databases to connect platforms and support operational workflows.
Contribute to source control, code review, testing, release processes, monitoring, documentation, and infrastructure-as-code practices.
Investigate application, integration, platform, and cloud issues; identify root causes; and implement durable fixes that improve performance and reliability.
Administer and configure ServiceNow users, groups, roles, permissions, forms, notifications, reports, dashboards, and workflows.
Support ServiceNow integrations and automation, including Flow Designer, as part of the broader DevOps environment.
Partner with DevOps and SOC teams to improve the applications, integrations, and workflows used to deliver cybersecurity services.
Maintain technical documentation, procedures, configuration records, and knowledge articles.
Identify opportunities to simplify processes and increase automation.