Associate Decision Support Analyst (Onsite - Conway, AR)

Acxiom•Conway, AR

10h•Onsite

About The Position

Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes. Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction. Researches, troubleshoots, administers application administration, conducts application user training, and code changes. This role involves increasing complexity of assignments, augmentation and/or independent segment ownership, and ownership of moderately to low complexity assignments. The analyst will assist clients with business solution definition through campaign management and business intelligence tools and/or processes, audit post-production changes, and execute moderately complex campaigns. Responsibilities also include various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services, executing simple Custom Client Report Services, and executing standard/automated DataMart Build processes. The role involves developing and maintaining client relationships through increased communication, potentially specializing in campaigns or reporting, and contributing to the research process of technical operations. Consultation, support, communication, and training to teams and clients on campaign management tools and/or processes are key. Liaising with multi-channel partners, participating in the change management process for existing solutions, and being responsible for application administration are also part of the role. Identifying, recommending, and documenting code changes, constructing and enhancing data documentation, and investigating and advising clients on potential processing efficiencies are expected. Driving and sharing best practices, adoption of standards, and lessons learned with internal Acxiom teams, as well as documenting and conducting performance monitoring and tuning for user applications and environments, are crucial. Ensuring compliance with established procedures, project requirements, and service level agreements through audits is also a responsibility.

Requirements

Functional knowledge of solution management.
Solid understanding of relational database design.
Knowledge (Understanding of Syntax) in 2 or more: SQL / PL –SQL Perl Shell Scripting Campaign Management Tools Business Intelligence Tools ETL Tools UNIX / LINUX
Knowledge of Information Technology practices.
Demonstrated ability to communicate with clients and internal stakeholders – answering questions, resolving issues, conducting research.
Attention to detail, important to monitor and audit.

Nice To Haves

Bachelor's degree and no related experience; or equivalent work experience.

Responsibilities

Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction.
Researches, troubleshoots, administers application administration, conducts application user training, and code changes.
Augmentation (1 or >) or owner of moderately complex assignments.
Owner (1 or >) of low complexity assignments.
Assists clients with business solution definition through campaign management and business intelligence tools and/or processes.
Audits post-production changes to ensure service level agreement compliance.
Executes moderately complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
Executes simple Custom Client Report Services - utilizing necessary tools; executes standard/automated DataMart Build processes; audits, monitors and ensures SLA compliance.
Develops, maintains and improves client relationship through increased client communications.
May have campaign and/or reporting specialty and may be point of contact for some client campaigns.
Contributes to (and may provide ownership) to the research process of a technical operation.
Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
Responsible for application administration.
Identifies, recommends and documents code changes or makes appropriate code changes.
Constructs and/or enhances data documentation as needed.
Changes processes for clients through established change management procedures.
Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data.
Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.
Documents and conducts performance monitoring and tuning for user applications and environments.
Maintains subject matter expertise in designated accounts and processes.
Ensures compliance with established procedures, project requirements and service level agreements through audits.