Associate, Dealer Quality Transformation

Santander•Dallas, TX

22h•Onsite

About The Position

The Associate, Dealer Quality Transformation will support maintaining the operation of the Dealer Quality department. This role involves translating LOB problems into requirements, process changes, test cases, and data mapping. The incumbent manages/assists with updating/creating business requirements and process documentation to create automated solutions, incorporating automation to enhance Dealer monitoring capabilities for quicker issue identification. Additionally, the Associate, Dealer Quality Transformation conducts analysis and interprets dealers' portfolio performance trends, assesses dealer quality review effectiveness, and performs end-to-end process analysis and design, considering technical and operating challenges and solutions in the current and future business environment. This role drives consensus on complex business solutions, analyzes business and technical requirements, and develops solutions to address them. The Associate, Dealer Quality and Transformation compiles and reports data to Executive Management adhering to policy and procedures. Emerging talent with Python/SQL experience is desired, along with working knowledge of Power BI, Process Engineering/Process Flows, Data Analysis, and Snowflake. Services include conducting dealer performance reviews for analyzing and interpreting dealers' portfolio data, assessing, developing, and executing plans to implement business transformation and automation solutions including reporting transition to Power BI and ongoing maintenance, leveraging digital transformation for operational performance, and exploring intelligent automation for strategic goals. The role identifies, assesses, and documents business and functional requirements, recommends business priorities, and advises on options, risks, and costs. It defines, develops, documents, and measures business processes and/or tools to ensure efficiency and quality through business transformation and automation solutions while reducing support costs. The Associate follows standard operating procedures, guidelines, and best practices to produce valid and reliable quality data. They maintain a comprehensive working knowledge of departments interacting with the dealer client, including policies, procedures, and systems. The role supports cross-functional process improvement efforts, provides feedback to business partners, utilizes creative methods to generate results and foster teamwork, identifies trends and low performing areas, participates in team activities and meetings, and manages performance and reviews of all Dealer Partners' information.

Requirements

Bachelor's Degree in Business, Finance, Communications or equivalent degree, or equivalent combination of education and experience.
5+ Years Banking/Finance Auto/Customer Service role or related experience.
Emerging talent with Python/SQL experience.
Working knowledge of Power BI.
Process Engineering/Process Flows.
Data Analysis.
Demonstrated leadership and management skills, including training and mentoring skills to coach the staff.
Excellent communication, negotiation, sales and closing skills.
Strong industry/product knowledge.
Excellent written and verbal communication skills.
Strong computer skills - Internet, Word, Excel.
Ability to maintain confidentiality.
Ability to multi-task and meet strict deadlines.
Ability to lead, influence and direct peers, subordinates, and management.
Ability to convey a sense of urgency and drive.
Self-directed, self-motivated, and demonstrated experience providing ideas and solutions to further business understanding.
Superior analytical, problem-solving, and organizational skills.
Exceptional critical thinking, problem solving, decision-making, and influencing skills.
Excellent organizational skills, attention to detail, personal ownership, and drive towards results.
Demonstrated ability to establish and enhance processes to improve business results.
Proven ability to leverage technology in business operations.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Python/SQL experience
Working knowledge of Power BI
Process Engineering/Process Flows
Data Analysis
Snowflake

Responsibilities

Support maintaining the operation of the Dealer Quality department.
Translate LOB problems into requirements, process changes, test cases, data mapping, etc.
Manage/assist with updating/creating business requirements and process documentation to create automated solutions.
Incorporate automation to enhance Dealer monitoring capabilities, leading to quicker identification of issues.
Conduct analysis and interpret dealers' portfolio performance trends.
Assess dealer quality review effectiveness.
Perform end-to-end process analysis and design with an understanding of technical and operating challenges and solutions.
Drive consensus on complex business solutions.
Analyze business and technical requirements, and develop solutions to address them.
Compile and report data to Executive Management adhering to policy and procedures.
Conduct dealer performance reviews for analyzing and interpreting dealers' portfolio data.
Assess, develop, and execute a plan to implement business transformation and automation solutions including transition of reporting to Power BI and ongoing maintenance.
Leverage digital transformation to meet operational performance.
Explore intelligent automation as a tool for achieving strategic goals.
Identify, assess, and document business and functional requirements, recommending business priorities, and advising business on options, risks, and costs.
Define, develop, document, and measure business processes and/or tools to ensure the highest level of efficiency and quality is achieved through business transformation and automation solutions while reducing support costs.
Follow all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.
Maintain a comprehensive working knowledge of any department that interacts or serves the dealer client including policies, procedures, and systems.
Support cross-functional process improvement efforts and provide feedback to other business partners.
Utilize creative methods to generate results and to foster teamwork.
Identify trends and or low performing areas of the business.
Participate in team related activities and meetings.
Manage performance and reviews of all Dealer Partners information.