Associate Customer Success Specialist

Smithfield Foods • Suffolk, VA

3d

About The Position

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now! THE VALUE YOU’LL BRING: The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. Are you passionate about building strong, lasting relationships with customers and driving service excellence? As an Associate Customer Success Specialist, you’ll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction. In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority: highest case fill rates and on-time delivery. We’re looking for a problem-solver with strong communication skills, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success. If you're ready to make a difference and grow in a customer-centric role, this is the position for you!

Requirements

• Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience, required. Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester as qualified.
• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
• Able to multi-task and handle competing priorities every day.
• Able to work evenings and weekends, when required.
• Able to maintain confidentiality.

Nice To Haves

• Problem-solving skills with a "can-do" attitude
• Strong written and verbal communication skills.
• Accept constructive feedback and always seeking to learn
• Able to manage conflict and find constructive solutions
• Able to work well with others in a fast paced, dynamic environment.
• Kind, respectful, approachable and team oriented while building strong relationships and a positive work environment.

Responsibilities

• Manage the full life cycle of orders from entry to delivery, both domestically and internationally.
• Proactively collaborate with the Smithfield Supply Chain to reduce shortages, late deliveries, and mitigate On Time In Full (OTIF) deductions.
• Address customer shortages, identify root causes, and present recovery options.
• Partner with Transportation to meet truck utilization goals and provide timely updates to customers, sales, and brokers.
• Assist in prioritizing customer orders with Distribution Centers and Plants.
• Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency.
• Maintain accurate Customer Master Data to avoid order delays.
• Support Loss Prevention with incorrect or rejected orders.
• Develop strong, trusting relationships with customers through clear and timely communication.
• Handle high volumes of requests and resolve issues promptly.
• Maintain detailed account notes for accounts and host calls with Sales, Supply Chain partners, and customers when needed.
• Promote increased order size, direct plant shipments, and other customer initiatives.
• Represent customer interests across all Smithfield departments.
• Maintain a solutions-driven approach, defusing high-pressure situations effectively.

Benefits

• Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential.
• Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs.
• Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent.
• We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
• Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees