Associate Customer Success Specialist - Service

CDK Global•US - Illinois - Home Office, IL

5d•$60,000 - $68,000•Remote

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Requirements

Strong written and verbal communication skills.
High sense of urgency; able to de‑escalate routine issues using empathy.
Automotive experience required
Effective time management and consistent on‑time delivery of assignments.
Exhibits a strong customer service-oriented mindset.
Organization and prioritization skills; attention to detail in documentation.
Ability to clearly explain product fundamentals and standard workflows.
Familiarity with dealership operations or business process environments.
Associate’s degree or equivalent experience.
Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
Ability to work independently with guidance from CSS/CSM and collaborate within a team.
Comfortable operating in a remote and travel role
Ability to Travel up to 25% to dealership locations.
Must live near a major airport and be able to travel up to 25% as needed.

Nice To Haves

1–2 years of professional experience (customer success, support, training, or client‑facing role preferred).
Experience with automotive workflows or dealership operations
Experience with dealership Accounting workflows
Familiarity with CDK’s solutions, implementation, and service models.
Experience delivering or supporting end‑user training (virtual/onsite).
Bachelor’s degree (BA/BS).
Exposure to Salesforce or other customer documentation tools.

Responsibilities

Partner with the assigned CSM/CSS to support best‑in‑class service for clients.
Provide guidance on navigating CDK systems
Deliver foundational product walk‑throughs and basic workflow guidance for end users.
Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
Document all client interactions, action items, and outcomes in internal systems with high accuracy.
Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.
Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
Support value conversations by reinforcing how standard features and workflows help achieve client goals.
Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
Perform other related duties as assigned.