Associate Customer Success Manager, OOH Advertising
T-Mobile•New York, NY
About The Position
T-Mobile is hiring an Associate Customer Success Manager to support its T-Ads SaaS product, which automates workflows for buying and selling traditional out-of-home (OOH) advertising. The role helps nurture and strengthen customer relationships by understanding customer needs and supporting satisfaction with advertising services, contributing to customer retention and loyalty. The position collaborates with internal teams to tailor solutions, proactively addresses customer issues, and uses customer usage insights to support T-Ads business growth.
Requirements
- Bachelor's degree plus 2 years of related work experience, or a combination of education and experience deemed equivalent.
- A degree in Business Administration, Marketing, Operations Management, or a related field.
- 2–4 years of experience in customer success or account management within the advertising or technology industry.
- Business management skills.
- Communication and customer communication skills.
- Customer problem-solving skills.
- Customer relationship management (CRM) and customer success management (CSM) skills.
- Data analysis skills.
- Project management skills.
- Strategic thinking skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Responsibilities
- Develop and maintain customer relationships to understand customer needs and ensure satisfaction with advertising services.
- Collaborate with internal teams to tailor advertising solutions to customer requirements.
- Proactively address customer issues and concerns to enhance their experience.
- Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
- Provide training and support on the effective use of T-Mobile advertising services.
- Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
- Prepare reports on customer feedback and usage trends for internal stakeholders.
- Participate in other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
