Associate Customer Success Manager, OOH Advertising
About The Position
T-Mobile is hiring an Associate Customer Success Manager for its T-Ads SaaS product, which automates the workflow for buying and selling traditional out-of-home (OOH) advertising. The role supports customer relationships by understanding customer needs and helping ensure satisfaction with T-Mobile advertising services, contributing to customer retention, loyalty, and business growth. The position collaborates with internal teams to tailor solutions, addresses customer issues, and uses customer usage patterns and feedback to identify opportunities for improvement. The role requires a bachelor's degree plus two years of related work experience, or an equivalent combination of education and experience. Acceptable fields of study include Business Administration, Marketing, Operations Management, or a related field. Two to four years of customer success or account management experience in the advertising or technology industry is required. No travel is required. The national base pay range is $60,400–$120,800, and the total target cash earnings opportunity is $66,440–$132,880. Actual pay and earnings may vary based on location, qualifications, experience, performance, and company results.
Requirements
- Bachelor's degree plus two years of related work experience, or an equivalent combination of education and experience.
- Degree or study in Business Administration, Marketing, Operations Management, or a related field.
- Two to four years of customer success or account management experience in the advertising or technology industry.
- Business management skills.
- Communication skills.
- Customer communications skills.
- Customer problem-solving skills.
- Customer relationship management (CRM) skills.
- Customer success management (CSM) skills.
- Data analysis skills.
- Project management skills.
- Strategic thinking skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Responsibilities
- Develop and maintain strong customer relationships to understand customer needs and ensure satisfaction with advertising services.
- Collaborate with internal teams to tailor advertising solutions to specific customer requirements.
- Proactively address customer issues and concerns to improve the customer experience.
- Analyze customer usage patterns and feedback to identify opportunities for improvement and growth.
- Provide customers with training and support on using T-Mobile advertising services effectively.
- Monitor customer retention metrics and develop strategies to improve loyalty and reduce churn.
- Prepare reports on customer feedback and usage trends for internal stakeholders.
- Participate in other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
