Associate Customer Success Manager
About The Position
At Hoxhunt, we transform human behavior into a powerful layer of cyber defense. As our Associate Customer Success Manager, you will play a critical role in scaling our operations and driving success for our small and medium-sized business (SMB) customers. You will leverage a scaled, digital-touch customer success model to manage a pooled portfolio of accounts, ensuring they achieve maximum value from our platform. By combining automated processes with proactive touchpoints, you will drive product adoption, customer satisfaction, and long-term retention in a fast-paced, high-growth environment.
Requirements
- 1 year of professional experience preferably in customer success, account management, sales, or project management.
- A deep fascination with data and the proven ability to use data to support your decisions and define necessary actions
- Excellent prioritization skills and a disciplined approach to managing project timelines while always putting the customer first
- A strong interest in technology and the confidence to master new technical tools quickly
- A passionate, solution-oriented mindset with the courage to improve and develop processes when needed
Nice To Haves
- Proven experience and results in upselling and cross-selling
- Previous experience onboarding or training customers at scale
- Background experience from the cybersecurity industry or early-stage SaaS startups
Responsibilities
- Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes
- Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights
- Support customers with onboarding and training, ensuring they see immediate value from the Hoxhunt platform
- Identify and execute on upselling and cross-selling opportunities to grow account ARR
- Continuously improve and develop our scaled customer success processes to elevate the customer experience
- Collaborate closely with a shared pool of Customer Success Managers to collectively address customer needs and ensure seamless support
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- PTO
- 11 paid holidays
- 2 floating holidays
- Wellness benefits
- Paid parental leave
- 401(k) match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
