Associate Customer Success Manager

Zifo•South San Francisco, CA

22h•Onsite

About The Position

Zifo is seeking an Associate Customer Success Manager (CSM) to join our commercial team in the South San Francisco region. This position will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies. We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the revenue pipeline within the customer portfolio, and fosters successful, long-term partnerships with our clients.

Requirements

1-3 years of Customer Success Management / Account Management experience at a Software Services company/Product company or previous consulting experience for Life Sciences
Strong project management abilities, written and verbal communication skills, and presentation capabilities
Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily
High attention to detail organization skills and a team player
Must be willing to juggle many things at once and prioritize effectively.
Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate

Nice To Haves

Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc.

Responsibilities

Partner with Customer Success and Delivery teams in kick starting engagement with new Customers/business areas/products.
Understand Customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
Assist in the Management of the Engagement with Customers and Zifo’s internal teams, in alignment with Zifo’s culture and values
Partner with Service Delivery Management teams in Zifo to ensure transition of projects from Account Mining to Project execution
Perform active Account Mining by expanding relationships beyond the current set of Customer contacts/business groups and work with the Client Partner on the business plan for success
Partner in the creation of Requests for Proposals from Customers; Work closely with Zifo team, Client Partners and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
Identify and propose Value Adds, means to realize and ROI for the Customer
Establish and nurture relationships with Customers, convert them to Zifo Champions and build rapport with multiple stakeholders within our customer portfolio
Ensure Zifo’s ongoing business with Customers are renewed as appropriate
Participate in Steering Committee meetings and presentations with Customer Leadership by working closely with Zifo’s Executive Leadership teams
Provide insights into industry trends and share consultative inputs with Customers
Proactively suggest best practices internally in Zifo and with Customer interactions in the spirit of ongoing improvements and excellence