Associate Customer Success Manager

EasyLlama

2d•$45,000 - $60,000•Remote

About The Position

We’re hiring an Associate Customer Success Manager to own our tech touch (low-ARR) customer segment. This segment is primarily driven by automation, but when customers reach out, you’re the human behind the experience. You’ll manage inbound inquiries, resolve issues quickly, and ensure customers feel supported in a high-volume, systems-driven environment. This is a high-ownership IC role. You’ll be responsible for delivering a consistent, high-quality customer experience at scale while operating with speed, precision, and strong attention to detail.

Requirements

1–3 years in Customer Success, Support, or another customer-facing role
Strong written communication — clear, concise, and friendly
Highly organized with strong attention to detail
Ability to manage high volume with speed and accuracy
Systems-oriented — comfortable working within and improving structured processes
Resourceful and proactive — you look for patterns and solve problems, not just respond to them

Nice To Haves

Experience supporting a scaled or high-volume customer segment
Familiarity with tools like HubSpot, Front, or similar
Experience working in a SaaS environment

Responsibilities

Own all inbound customer inquiries for the scaled segment (email, chat, support tickets)
Respond quickly and effectively to:
Product questions
Basic troubleshooting
Account and billing requests
Process Upgrades
Triage and escalate more complex issues to Support, Product, or Engineering
Ensure nothing slips through the cracks across a high volume of requests
Maintain clean, accurate data across CRM and support tools
Identify patterns in inbound requests and drive improvements to:
Help center content
Macros and templates
Automated workflows
Partner cross-functionally to improve the efficiency and quality of the scaled customer experience
Help build our scaled Customer Success motion