Associate Customer Success Manager
Ideagen•Fort Lauderdale, FL
•Hybrid
About The Position
The Associate Customer Success Manager is an entry-level role supporting the delivery of effective customer success plans and helping customers realise value from Ideagen solutions. Working closely with experienced Customer Success Managers and cross-functional teams, this role contributes to strong customer relationships, smooth onboarding experiences, and proactive retention activities. The position provides hands-on exposure to the full customer lifecycle and is designed to build the core skills and knowledge needed for a long-term career in Customer Success.
Requirements
- You have experience in a customer-facing role such as customer service, support, or sales
- You are comfortable communicating with a wide range of stakeholders and can explain solutions clearly and professionally
- You enjoy building relationships and are motivated by helping customers achieve their goals
- You are organised and able to manage multiple priorities in a fast-paced environment
- You have experience using CRM systems, with Salesforce experience considered an advantage
- You are confident using Microsoft Office tools, particularly Excel, and are open to learning new systems and software
- You show curiosity, learning agility, and a collaborative mindset when working with colleagues and customers
Nice To Haves
- You have experience using CRM systems, with Salesforce experience considered an advantage
Responsibilities
- Supporting a portfolio of small to mid-sized customer accounts under guidance from senior team members
- Assisting with stakeholder mapping to identify key users, decision-makers, and influencers within customer organisations
- Taking part in regular customer check-ins, health reviews, and success milestone tracking
- Supporting customer onboarding activities, including initial training and product configuration
- Monitoring customer usage and adoption data to help identify risks or opportunities for improvement
- Maintaining accurate and up-to-date customer records, interactions, and renewal information within Salesforce
- Escalating at-risk accounts or complex issues to senior colleagues in a timely and structured way
- Collaborating with Sales, Support, Product, and Finance teams to ensure a consistent customer experience
Benefits
- Benefits at Ideagen
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
