Associate Customer Success Manager

Scientific Safety Alliance•Columbus, OH

About The Position

As a Customer Success Manager (CSM), you’ll be the face of one of our companies, LCS. You’ll ensure our clients feel confident, supported, and delighted with their service experience. From onboarding and retention to ensuring our customers are provided world-class service, you’ll own the customer journey and help position SSA & LCS as a trusted partner. This role blends relationship management, operational savvy, and a deep understanding of the scientific and regulated environments we serve. It’s perfect for someone who thrives in a fast-paced, mission-driven company where your work makes a direct impact.

Requirements

1+ years in a customer success, account management, or client-facing role.
Strong relationship-building skills with a customer-first mindset
Ability to understand and explain technical or service-based offerings
Organizational and problem-solving skills to manage multiple accounts simultaneously
Comfortable working in a high-growth, fast-changing environment

Responsibilities

Serve as the primary point of contact for a portfolio of customer accounts
Own customer onboarding, training, and success planning
Monitor service delivery, respond to issues, and proactively address risks
Work closely with our Field Technicians to ensure efficient scheduling.
Drive customer retention and satisfaction through consistent engagement and support
Identify upsell opportunities and collaborate with Sales on account expansion
Analyze customer trends and feedback to improve service offerings and processes
Partner cross-functionally with Field Service, Operations, Sales and the Finance team to ensure a seamless customer experience.
Be an internal voice for the customer—advocating for their needs and goals