Associate Customer Success Manager

Scientific Safety Alliance • Plymouth, MN

6d • Onsite

About The Position

Entry-level Associate Customer Success Manager (ACSM) role supporting CSI
Hybrid role combining:
Microbiology / lab work
Quality & documentation review
Customer support exposure
Support an existing Customer Success Manager by taking ownership of lab sampling and operational workstreams
Opportunity to grow into a Customer Success Manager over time
Ideal for candidates looking to transition from a science background into a client-facing career path

Requirements

• Associate’s or Bachelor’s degree REQUIRED in: Biology Microbiology Life Sciences (or related field)
• 0–1+ years of experience (internships or lab experience strongly preferred)
• Familiarity or comfort with: Lab environments Microbiology or sampling practices Quality processes and documentation review
• Detail-oriented with strong organizational skills
• Strong work ethic with a “roll up your sleeves” mentality
• Professional communication and ability to interact with customers
• Comfortable learning new systems and technology
• Thrives in a fast-paced, high-growth environment

Nice To Haves

• Recent graduate in Biology, Microbiology, or similar field
• Hands-on lab or internship experience
• Naturally curious, proactive, and a go-getter mindset
• Able to quickly learn new processes (expected ramp: ~2–3 months)
• Comfortable balancing operational work with customer interaction

Responsibilities

• Perform microbiology sampling and lab-related testing activities
• Review quality documentation and ensure compliance with regulated standards
• Support customer onboarding, service delivery, and ongoing account needs
• Serve as a point of contact for customer requests and internal coordination
• Work closely with Field Technicians and internal teams to support execution
• Assist in monitoring service delivery and identifying potential issues
• Support customer retention and satisfaction through responsive communication
• Analyze basic service data and feedback to improve processes
• Collaborate cross-functionally with: Field Service Operations Sales Finance

Benefits

• Equity ownership in SSA
• 401(k)
• Dental insurance
• Health insurance (100% covered for employee + family)
• Life insurance
• Paid time off
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree