Associate Customer Success Manager
About The Position
AppDirect is a global digital company that empowers digital entrepreneurs worldwide. Their subscription commerce platform enables selling any product, through any channel, on any device, as a service, powering millions of subscriptions globally. AppDirect fosters a values-driven culture where employees can 'Be Seen, Be Yourself, and Do Your Best Work.' PartnerStack, an AppDirect subsidiary, is passionate about software and partnerships, aiming to change how software is sold by creating growth-unlocking partnerships. They operate an ecosystem platform with the world's largest B2B partnerships network, used by over 500 companies for revenue generation and sustainability. PartnerStack seeks individuals interested in making partnerships and ecosystems a game-changer in the software industry, fostering a high-impact, cross-team collaborative culture. Customer Success Managers (CSMs) are responsible for the success of their assigned accounts. They build direct relationships with customers to understand and align with their definition of success, providing value propositions and actions to achieve it. CSMs develop strategies for customer retention and growth, contributing to company profits. They act as a voice for customers, guiding them towards achieving their business objectives, partnership creation, and revenue generation. CSMs influence the PartnerStack customer base, acting as promoters for PartnerStack and advocates for customer needs or experience gaps. They are crucial for financial growth through the expansion and transformation of customer relationships.
Requirements
- 1-2 years experience in partnerships, customer success, customer experience or related roles
- Understands SaaS business and has an interest in keeping up with the industry
- Enjoys building relationships and cultivating positive client experiences
- Focuses on new and effective ways to provide value to the client
- Approaches problems with a creative mindset and is solution oriented
- Thrives in a fast paced environment and is able to learn on the job
Responsibilities
- Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
- Develop strategies for their customer growth and retention
- Educate and advocate for how PartnerStack can solve their needs
- Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
- Review customer feedback and prioritize feature requests
- Analyze data and metrics around customer engagement and growth
- Ensure onboarding of new customers leads to success and active programs
- Drive renewals and expansion
- Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions
Benefits
- performance-based bonuses
- a full range of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
