Associate Customer Success Manager - USA
About The Position
AutoRABIT is seeking an Associate Customer Success Manager to support customers using its DevOps and data protection platform for Salesforce teams. The role manages a portfolio of customer accounts, builds relationships, understands customer business and technical objectives, and works with senior team members to develop success plans with measurable outcomes. It focuses on helping customers realize value from AutoRABIT products through adoption, regular engagement, license utilization, satisfaction, and successful renewals. The Associate Customer Success Manager monitors customer health, product usage, and engagement to identify and address risks, supports customer advocacy and growth, and collaborates with customer support and cross-functional teams on enhancement requests, escalations, upgrades, releases, and new features. The role also contributes customer feedback to product and service improvements and must adhere to internal controls. It reports to the Associate Director of Customer Success. This is a fully remote position for candidates who live in and are eligible to work in the USA, specifically in the Central time zone. It requires 10% travel and an in-person component to the interview process. The stated salary range is $70,000–$80,000, depending on experience.
Requirements
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Strong communication and relationship-building skills; previous customer-facing experience is preferred.
- Developing presentation skills and a personable, positive, and approachable demeanor.
- Curiosity about technology and willingness to learn new products, technical concepts, and customer workflows.
- Empathy for customers and interest in contributing to revenue and growth.
- Self-motivation, organization, initiative, and ability to manage multiple priorities.
- Basic proficiency with tools such as Salesforce, JIRA, GIT, Zoho, or similar customer service portals.
- Must live in and be eligible to work in the USA.
- Candidates should be in the Central time zone.
Nice To Haves
- Experience with SaaS or technology products.
- Previous exposure to customer success roles or related fields.
- Familiarity with the Salesforce Development Ecosystem.
Responsibilities
- Manage a portfolio of customer accounts, build relationships, and understand customers’ business and technical objectives.
- Work with senior team members to develop customer success plans with clear goals and measurable outcomes.
- Drive customer adoption and value realization through regular engagement, license utilization, and efforts to improve satisfaction and retention.
- Collaborate with cross-functional teams to encourage product adoption and successful renewals.
- Monitor customer health, product usage, and engagement to identify risks and work with internal teams to address concerns.
- Cultivate customer advocacy and reference-ability to support new business growth.
- Collaborate with customer support services to help handle enhancement requests and escalations effectively.
- Guide customers through service milestones, including upgrades, releases, and new features.
- Work with customer-facing account teams and executives across sales, support, professional services, engineering, renewals, and partners to contribute to platform success.
- Use customer survey feedback to help shape the product roadmap and promote continuous performance improvements.
- Adhere to set internal controls.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
