Associate Customer Success Manager

Nozomi Networks•Dallas, TX

20h•Remote

About The Position

Nozomi Networks is seeking an Associate Customer Success Manager to join their Customer Success department. This role will focus on engaging and building relationships with critical accounts to ensure high customer satisfaction, successful product usage, and customer retention. The Associate CSM will be the main point of contact for key customers, understanding their success criteria, driving adoption and value realization, addressing inquiries, resolving issues, and acting as a trusted customer advocate. This is presented as a career-defining opportunity to make a significant impact at a crucial time for the company. The ideal candidate will have a proven history of exceptional account management, high customer renewal rates through ongoing engagement, technical leadership, and strong communication skills.

Requirements

Bachelors degree in Computer Science or Cyber Security, MBA (a plus)
1+ years of work experience in a relevant technical customer-facing role
Experience in performing project management activities
Excellent communication and interpersonal skills
Must be comfortable presenting and explaining technical concepts to both technical and non-technical audience
Accountability, personal organization, and ability to multi-task
Self-driven and proactive nature
Patient and active listener
Passion for service

Nice To Haves

Internship experience as a CSM for a Cyber security vendor (a plus)
Experience using a CSM platform such as Gainsight or Planhat (a plus)
Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.

Responsibilities

Develop and manage a customer portfolio of small to mid-sized customers.
Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
Minimize customer churn through customer success plans and customer lifecycle management.
Resolve customer requests and concerns ensuring improvements to customer experience.
Conduct product demos.
Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.
Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information.
Work across departments ensuring proper customer visibility and outcomes are met.