Associate Customer Service Representative

Veralto Global•Loveland, CO

4d•$20 - $25•Onsite

About The Position

Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

Requirements

High School diploma required
Experience or exposure to customer service or transactional support environments
Proficiency using computer systems and business applications
Ability to accurately process orders and manage data within systems

Nice To Haves

Experience with CRM or ERP systems (e.g., Salesforce, Oracle, Microsoft Office) preferred

Responsibilities

Accurately process customer orders and maintain account information within order management systems
Monitor and update order status, ensuring timely communication with customers and internal stakeholders
Provide phone-based customer support, resolving issues and documenting interactions
Manage urgent order requests and coordinate escalations as needed
Support invoicing activities, including reprints and issue resolution
Identify and submit potential sales leads during customer interactions