Associate Customer Service Rep, Experienced
PPG Industries•Toronto, ON
•Onsite
About The Position
PPG is seeking a customer-focused Associate Customer Service Representative to join their team. In this role, you will serve as a key point of contact for customers, helping to resolve inquiries, process orders, and deliver an exceptional customer experience. This position is required on site at the CMS client location.
Requirements
- Previous customer service, call center, order management, or administrative experience preferred.
- Strong problem-solving and organizational abilities.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Proficiency with Microsoft Office and computerized data entry systems.
- Ability to work collaboratively with cross-functional teams.
Responsibilities
- Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
- Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Answers customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
- Maintains detailed and current knowledge of the company's products and services.
- Analyzes customer service needs for communication to service and technical departments.
- Requires ability to navigate a computerized data entry system or other relevant applications.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
