Associate Customer Service Representative

Providence • Portland, OR

2d • Onsite

About The Position

The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist I educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed. The HME Care Specialist I is responsible to recommend medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers. The HME Care Specialist I ensures HME is successfully supplied and reimbursed through accurate patient data collection and entry, evaluation of medical necessity, obtaining insurance authorization, and delivery coordination with logistics teams. This position concentrates in one or more home medical equipment specialties which may include, Core Equipment, Respiratory Services, Diabetic Supply Services, Nutrition Services, Order Qualification, HME Storefront, Customer Care Representative, High Value Patient Accounts, Special Provider Liaison, Claims and Quality Account Management, and HME Network Reimbursement. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 1 year customer service experience

Nice To Haves

• Associate's Degree, or Bachelor’s Degree
• Medical Terminology and Medical Coding certification
• 2 years preferred experience
• 1 year experience in a patient-facing healthcare environment or insurance registration or insurance billing.

Responsibilities

• Provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services.
• Educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed.
• Recommends medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers.
• Ensures HME is successfully supplied and reimbursed through accurate patient data collection and entry, evaluation of medical necessity, obtaining insurance authorization, and delivery coordination with logistics teams.
• Concentrates in one or more home medical equipment specialties which may include, Core Equipment, Respiratory Services, Diabetic Supply Services, Nutrition Services, Order Qualification, HME Storefront, Customer Care Representative, High Value Patient Accounts, Special Provider Liaison, Claims and Quality Account Management, and HME Network Reimbursement.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree