Associate Customer Service Representative - Auto

Wells Fargo • Chandler, AZ

3d • Onsite

About The Position

Wells Fargo is seeking Associate Customer Service Representatives to join their Auto team in Chandler, AZ. This team is part of their Consumer Lending business. The role involves supporting customers with financial products and services through various channels in a fast-paced, high-volume environment. Employees are expected to perform routine tasks, adhere to guidelines, and navigate multiple computer systems. They will receive direction from supervisors and interact with team members and customers.

Requirements

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Ability to execute in a fast paced, high demand, metric driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understanding and experience of internet, mobile, and social media technology
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• This position is not eligible for Visa Sponsorship

Nice To Haves

• Call center customer service experience in the financial services industry

Responsibilities

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers
• Fulfill additional duties upon request

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed