Associate Customer Service Analyst - 1st Shift

GXO Logistics•Trenton, MI

3d•Onsite

About The Position

At GXO Logistics, we believe that our success depends on our ability to provide exceptional support and solutions to our customers. As the Associate Customer Service Analyst, you will be responsible for handling all customer interactions and overseeing the execution of services. If you’re a go-getter, a multitasker, and have a passion for helping others, join GXO and let us help you take your career to the next level. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Requirements

Bachelor's degree or equivalent related work or military experience
Experience with Microsoft Office, Word, Excel, Outlook

Nice To Haves

2 years of experience in supply chain or logistics
Spanish Language Proficiency: Fluent in both spoken and written Spanish, with the ability to communicate clearly and professionally with Spanish-speaking individuals.
Solid project and time management skills, including multitasking, organizing and managing customer expectations
Highly organized, detail-oriented work style, with a proactive and professional attitude
Ability to work in a fast-paced environment with rapidly changing priorities; strong problem-solving skills
Excellent verbal and written communication skills

Responsibilities

Prepare work orders; troubleshoot and resolve orders and shipment discrepancies as needed
Allocate and research inventory for orders
Provide customer service to incoming callers, customers and carriers
Identify freight and coordinate delivery to ensure customer and company requirements are met in an accurate, timely manner
Identify strategies to increase freight from customer and/or to better manage existing opportunities
Maintain and generate required reports; properly process, audit and file various documentation