Customer Service Representative - 1st Shift

SIG SAUER Careers • Tualatin, OR

4d • Onsite

About The Position

The Customer Service Representative will support our direct product consumers with facilitating repairs, sales and providing product knowledge. They are the key link between customers and SIG SAUER and will be responsible for a broad array of duties. This position coordinates internally and externally to manage and support sales support functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication.

Requirements

• Bachelor’s degree or experience equivalent.
• Experience with Customer Service, Sales or working in a Call Center.
• Excellent organizational, interpersonal, verbal, and writing skills.
• An ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment.
• Demonstrated ability to effectively prioritize multiple projects to manage on-time results and execution
• Self-motivated and customer focused.
• An “A” type personality: passionate, attention to detail, and high energy.

Responsibilities

• Responds to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries and support for all product lines
• Maintain a professional and positive demeanor to optimize customer satisfaction where possible
• Sell products and accessories to consumers that support their described needs
• Support the department on a variety of tasks directly related to the consumers interests and/or development of business
• Collaborate with finance, legal, marketing, IT and other internal teams to best serve our customers.
• Utilizes several different programs to manage orders, returns, repairs, interactions and research technical requirements/questions.
• Communicates trends in customer inquiries to management.
• Attend customer facing tradeshows when opportune
• Miscellaneous duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level