Associate Customer Portal Specialist

Oil Dri•Chicago, IL

5d•Hybrid

About The Position

We are seeking a detail-oriented and organized individual to join our team as an Associate Customer Portal Specialist. In this role, you will be responsible for efficiently managing and inputting data into customer portals, ensuring accuracy and timely processing of information related to orders, shipments, and invoices. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a commitment to providing exceptional customer service.

Requirements

High school diploma or equivalent.
Proven experience in data entry, preferably in a customer service or order management role.
Familiarity with customer portals and online order processing systems.
Strong computer skills, including proficiency in Microsoft Office and experience with data entry software.
Excellent attention to detail and accuracy in data entry.
Effective communication skills, both written and verbal.
Ability to work collaboratively in a team environment.

Nice To Haves

Additional education or certifications in data management is a plus.
Customer Service experience in B2B markets is a plus.

Responsibilities

Accurately input and update customer information, orders, shipments, and invoices into the designated portals.
Ensure the integrity and completeness of data by performing regular quality checks.
Monitor and manage customer portals to ensure data is up-to-date and reflective of current transactions.
Troubleshoot and resolve any portal-related issues in collaboration with the IT or support team.
Collaborate with internal teams to gather necessary information for accurate data entry.
Communicate with customers to verify data, address discrepancies, and provide assistance in navigating the portal.
Identify opportunities for process improvement in data entry and portal management.
Propose and implement efficiency enhancements to streamline workflows.
Maintain detailed and organized records of customer interactions and data entry activities.
Generate reports as needed to track key performance indicators and monitor data accuracy.