Associate Customer Partnership Coach

OEC

6d•Hybrid

About The Position

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow. This is an entry-level role that works exclusively with our shop and dealership customers to drive awareness and education of OEC technologies and competitive parts pricing programs. Increases overall parts sales through regular visits with customers onsite at their locations within an assigned territory to drive customer partnership and product utilization. To be considered, candidates must live within one hour of a major airport anywhere within the lower 48 U.S. States and be willing to travel nationally by car and plane 80% of work time.

Requirements

At least 1 year of formal customer-facing experience, which could include internships, part-time roles, campus leadership, or service industry work.
Highly comfortable in a role with heavy national travel responsibilities (80% travel)
Ability to set goals, track progress, and point to outcomes you've driven
Is assertive and takes initiative; is a self-starter
Able to establish credibility and lasting relationships with customers
Able to manage competing priorities and stay organized in a fast-moving environment
Excellent written and verbal communication and presentation skills
Able to explain technical concepts to non-technical individuals
Must live within one hour of a major airport anywhere within the lower 48 U.S. States
Willing to travel nationally by car and plane 80% of work time.
Valid driver's license that is Real ID compliant

Nice To Haves

An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred.

Responsibilities

Visits shops and dealerships to ensure OEC product performance is being optimized. Ensures customer satisfaction to maintain product subscription levels.
Identifies ways to strengthen partnerships with current customers and upsell additional products/services.
Works closely with shops and dealerships to build cohesive team environments focused on selling more automotive parts through use of our ecommerce platforms.
Partners with automaker field staff to increase overall awareness of how OEC technologies and solutions help dealers sell more parts.
Partners with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post customer visit in a timely manner.
Supports revenue generating initiatives as needed through collaborative partnership with internal Direct Sales and National Accounts teams.
Utilizes OEC’s CRM (Microsoft Dynamics) to maintain complete call records, visit notes, and accurate customer/account information as well as notate sales leads, which support increased product usage/sales goals.