Associate Customer Experience Coordinator

DFW International Airport•Grapevine, TX

5h•Onsite

About The Position

Under general direction of the Sr Customer Experience Programs Manager, this role coordinates project activities and related tracking for multiple projects in various stages within designated areas of the Customer Experience department. The coordinator assists with developing standardized procedures and project plans for multiple processes and projects. The position supports project budgeting, scheduling, dashboards, initiative plans, reporting, and tracking. It also performs advanced, diversified, and confidential administrative tasks; prepares correspondence and reports using word processing, presentation/graphics, and spreadsheet software; and monitors terminal and departmental projects that may affect terminal operations and customer experience. The position works in an office environment, interacts with the public and airport personnel, and drives to locations on the Airport. It is designated as an essential employee position, requiring attendance to maintain airport operations during emergencies or inclement weather.

Requirements

Bachelor’s degree in business, communications, or a related field; an equivalent combination of education and/or experience may be substituted.
Proficiency with Microsoft Outlook, PowerPoint, Excel, and Word.
Possession of a valid Class C driver’s license.
Knowledge of and ability to document processes.
Ability to handle numerous tasks or assignments simultaneously and coordinate work activities to accomplish assignments under time pressure.
Ability to communicate clearly and effectively, orally and in writing, in general and technical terms, with Board staff, concessionaires, and management.
Ability to work independently.
High attention to detail and organization.
Obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge in accordance with applicable TSA requirements and DFW Airport’s Airport Security Program within 30 days of employment, and maintain qualification upon each badge renewal.
Obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within 30 days of employment, and maintain qualification upon each clearance renewal.
As a designated essential employee, be available to maintain airport operations during emergencies or inclement weather.

Responsibilities

Update project budget documents to track planned expenditures against actual expenditures and assist with invoices received.
Assist in updating the department project dashboard to increase transparency for the Customer Experience leadership team.
Create project schedules under the direction of the Senior Manager and revise them as needs and requirements change.
Provide project owners with tools to organize and manage initiatives, timelines, and budgets.
Assist with updates to individual plans, serving as a central resource for Customer Experience managers and supporting consistent initiative planning and quick project tracking.
Meet regularly with project owners to assist with reporting and tracking, and communicate relevant project information to the Senior Manager.
Perform advanced, diversified, and confidential administrative tasks.
Compose routine and non-routine correspondence; research, compile, and prepare reports and materials using word processing, presentation/graphics, and spreadsheet software.
Monitor terminal projects that may affect terminal operations and the overall customer experience, and inform the department leadership team.
Update and monitor spreadsheets related to departmental issues and projects that directly affect customer experience, including maintenance issues, DCC/Planning Projects, and CBP-related improvements; communicate updates to key personnel.
Prepare and disseminate information in report and/or PowerPoint format.
Perform other related duties as assigned.