Associate Customer Experience Agent (8:30a - 5:00p CT) - Peoria, IL

RLI Insurance•Peoria, IL

8d•Onsite

About The Position

RLI is a unique insurance company focused on creating a different and better insurance experience. We are looking for talented, ethical, and smart employee owners who are passionate about going beyond the expected to forge relationships and deliver care that makes a difference. This role provides front-line operational and customer support, assisting with general inquiries, providing product knowledge, and ensuring insurance policy alignment with customer needs for personal and/or commercial lines policies.

Requirements

Typically requires a high school diploma.
0+ years of related experience for consideration [OR] equivalent level of education and experience
Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
Ability to provide excellent customer service support in a timely and friendly manner.
Detail oriented with good organizational skills.
Ability to follow procedures as outlined by management.
Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
Ability to perform quality work while meeting processing deadlines.

Nice To Haves

For Agency Operations, P&C license is preferred but will be required within 3 months of employment
Personal and/or commercial P&C insurance knowledge preferred.
Experience supporting niche insurance products preferred.

Responsibilities

Provide basic operational and customer support to administrators, agents, brokers and policyholders.
Effectively communicate via telephone, chat or email with various internal or external channels.
In response to basic inquiries, research and develop the appropriate answer based on customer channel.
Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.
Assist with other duties as needed.

Benefits

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses