Associate Customer Experience Agent (8:30a - 5:00p CT) - Peoria, IL
About The Position
RLI is a different kind of insurance company, known for its specialty products, unique business model, and strong culture. The company is a Glassdoor Best Places to Work with a stellar financial track record. The Associate Customer Experience Agent provides front-line operational and customer support, responding to general inquiries, offering product knowledge, and ensuring insurance policies align with customer needs for both personal and commercial lines. This role is crucial in delivering a different and better insurance experience through focus and a shared passion for exceeding expectations.
Requirements
- Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment
- 0+ years of related experience for consideration
- [OR] equivalent level of education and experience
- Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
- Ability to provide excellent customer service support in a timely and friendly manner.
- Detail oriented with good organizational skills.
- Ability to follow procedures as outlined by management.
- Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
- Ability to perform quality work while meeting processing deadlines.
Nice To Haves
- Personal and/or commercial P&C insurance knowledge preferred.
- Experience supporting niche insurance products preferred.
Responsibilities
- Provide basic operational and customer support to administrators, agents, brokers and policyholders.
- Effectively communicate via telephone, chat or email with various internal or external channels.
- In response to basic inquiries, research and develop the appropriate answer based on customer channel.
- Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
- Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.
- Assist with other duties as needed.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
