Associate Customer Care Specialist

Medical Mutual•Rossford, OH

1d•Remote

About The Position

This remote Customer Service Representative role is based in Brooklyn or Rossford, Ohio. The role involves participating in up to a year-long formal call center training program that provides knowledge and skills needed to resolve and respond to customer inquiries regarding the Company's health insurance products and services. The specialist will navigate systems and provide customer service in accordance with established quality expectations and service philosophy. The call center operates Monday - Sunday, 8:00 AM - 8:00 PM (EST), with a training schedule of Monday - Friday, 8:00 AM - 4:30 PM (EST). Medical Mutual, founded in 1934, is one of the oldest and largest health insurance companies in Ohio, serving over 1.2 million members with various insurance plans.

Requirements

Associates Degree in Business Administration, Communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience.
2 years of additional customer service experience in Healthcare, Banking, Retail, Hospitality, or other related industry, preferably in a contact center.
Basic computer navigation and Microsoft Office skills.
Knowledge of standard customer service practices and principles.
Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.)

Nice To Haves

Bachelor's degree preferred.
Basic knowledge of health insurance products and services preferred.

Responsibilities

Participates in a phased classroom and on the job training program in order to learn and be able to apply knowledge and skills needed to perform job.
Responds to routine to moderately complex inquiries from customers through telephone, written correspondence, email, chat and in person (walk-ins) after successfully completing the established training requirements.
Performs other duties as assigned.

Benefits

Laptop, monitors, keyboard, mouse and headset provided.
Access to on-site fitness centers or gym membership reimbursement.
On-site cafeteria at Brooklyn, OH headquarters.
Discounts at local businesses.
Cash rewards for shopping with customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Medical, dental, vision, life and disability insurance.
Access to an Employee Assistance Program.
Company holidays.
Up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
Parental leave for eligible employees (maternity, paternity or adoption) after 120 days of service.
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
Diverse, inclusive and welcoming culture with Business Resource Groups.