Associate Customer Care Representative - Flex- Rochester, NY

Amica Insurance•Rochester, NY

10d•$48,298 - $80,546•Hybrid

About The Position

Amica is seeking an Associate Customer Care Representative in Rochester, NY. The role involves telephone contact with policyholders to assist with and service their insurance needs, including billing and policy changes. The position is full-time, based on a stated 37.5-hour work week, with a flex schedule described as a 40-hour compressed schedule. Work from home may be available up to two days per week after the employee is trained to work independently. The starting annual salary is $48,298 ($23.22 per hour), with additional compensation based on experience and applicable property and casualty insurance licenses, up to $70,040 annually ($33.67 per hour). Eligible employees working qualifying flex schedules receive a 15% shift differential, corresponding to an equivalent annual rate of $55,542 and potentially up to $80,546. Additional compensation may be available through a sales bonus plan and the company’s annual variable incentive. Comprehensive training is provided. After hire, employees must obtain a state insurance license and meet continuing education requirements to maintain it.

Requirements

High school diploma or equivalent education.
Previous customer service and sales experience.
Excellent interpersonal and communication skills.
Computer keyboarding and processing skills.
After hire, obtain a state insurance license and meet continuing education requirements to maintain the license.

Nice To Haves

Previous insurance background is a plus, but not required.
Experience and applicable property and casualty industry licenses may affect additional compensation.

Responsibilities

Conduct professional telephone conversations to service customer accounts in a high-call-volume environment.
Problem-solve, use time effectively, and multitask and prioritize work.
Assist customers by completing billing and policy-change transactions over the phone.
Build customer trust and respect by establishing and maintaining effective relationships.
Provide a high standard of customer service.
Collaborate with others in a team setting.

Benefits

Medical, dental, and vision coverage for single or family.
Short- and long-term disability insurance and life insurance.
At least 13 paid vacation days in the first 12 months; amounts may be greater depending on the role.
14 paid holidays.
Six sick days at hire and six additional sick days after 90 days of employment.
401(k) with company match and immediate vesting, plus an annual 3% non-elective employer contribution.
Annual Success Sharing Plan for eligible employees if company goals are met or exceeded.
Paid parental bonding leave and other leave programs.
Student loan repayment and tuition reimbursement programs.
Fitness and wellness reimbursement.
Employee community involvement.
Opportunities for advancement.
Annual variable incentive based on company performance.
Additional commission opportunities may apply to customer-facing sales and service representatives.
Sales bonus plan.