Associate - Customer Care - Collections 5A
About The Position
This role involves collecting on past due invoices and invalid deductions for allocated portfolios via email and phone calls. The position requires responding to inquiries related to disputed invoices, researching and analyzing disputes/deductions in the ERP system, and following up with various departments for supporting documentation. The associate will identify opportunities for process and automation improvements, provide daily reporting on portfolios, implement collections strategies to reduce past dues, and resolve issues to avoid adverse customer impact. The role also involves processing ad-hoc requests as a team player and delivering quality customer service by responding to internal and external partners promptly, optimally, and professionally. Escalating problems to senior staff or management is also part of the responsibilities.
Requirements
- Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
- Certified Data Processor (CDP) - LinkedIn Learning
- Professional Customer Service - SMG/KRC Poland Human Resources
- Account Maintenance
- Accounts Receivable Collection
- Banking Capital Markets
- Collections Analytics
- Collections Management
- Customer Experience (CX)
- End to End Management
- Online Customer Support
- English language proficiency - Elementary - A2
Responsibilities
- Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
- Respond to email /phone queries related to disputed invoice
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and monitor the past dues
- Implement collections strategy to reduce the past due
- Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a teammate to process any Adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and professionally.
- Bring up problems to senior staff members and or management as appropriate
Benefits
- AI-powered transformation opportunities
- Opportunities to solve real-world business challenges
- Opportunities to help global enterprises solve business challenges
- Hands-on experience
- Mentorship
- World-class learning opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
