Associate - Customer Care - Non - Voice 5A

BrightClaim • Plano, TX

3d • $31,200 - $39,000 • Onsite

About The Position

Genpact is seeking an Associate - Customer Care - Non - Voice to join their team. This role involves sorting, retrieving medical records, and burning them onto CDs after mailing contents to their destination. Genpact is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable outcomes. They are at the forefront of AI and digital innovation, transforming how businesses work and helping global enterprises work smarter, grow faster, and transform at scale.

Requirements

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing
• Certified Customer Service Representative (CCSR)
• Certified Data Processor (CDP)
• ITIL Foundation
• Professional Customer Service
• Supply Chain Design Certification
• Account Maintenance
• Banking Capital Markets
• Claims Resolution
• Customer Care
• Customer Experience (CX)
• Customer Journey Mapping
• Online Customer Support
• English (Required)
• Intermediate - B1 language proficiency

Responsibilities

• Retrieval of medical records
• Customer record look up
• Health source queue management
• Burning medical records on CDs
• Managing sensitive medical information
• Reporting capabilities
• Performance Dashboards

Benefits

• The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level