Associate Credit Representative

Ecolab•Eagan, MN

1d•Hybrid

About The Position

Ecolab is seeking an Associate Credit Representative responsible for managing an assigned portfolio of customer accounts. This role involves all aspects of account management, including collection activities to reduce accounts receivable aging, improve days sales outstanding (DSO), and mitigate risk. The position requires strong communication, analytical, reconciliation, and collection skills to support company and department objectives while collaborating with internal and external partners.

Requirements

High school diploma or GED
4 years of previous experience in credit, finance/accounting, or a related field

Nice To Haves

Bachelor’s degree or current enrollment in a Bachelor’s degree program in Finance, Accounting, Economics, or a related field
Experience with Microsoft Office Suite (Excel, Word, Outlook)
Analytical experience with an aptitude for research, analysis, and problem solving
Effective oral and written communication skills with all levels of the organization
SAP experience
Excellent organizational and time management skills with the ability to manage multiple priorities
Excellent attention to detail

Responsibilities

Adhere to company and department policies and procedures
Achieve individual objectives related to aged receivables, DSO, account management, and service level agreements through effective time management
Respond to incoming communications including emails, inbound calls from customers and field associates, and direct mail
Initiate collection efforts for managed cross-divisional customers using established collection strategies via phone and email
Research and resolve complex customer account issues including disputes, unapplied cash, reconciliations, and refunds
Handle escalated issues from internal and external customers
Partner effectively with the Sales team on critical business decisions related to account management, order release, collections, and account placement
Use sound decision-making to determine when orders should be approved or held to protect corporate relationships
Research disputes and invoice issues and support the dispute identification and resolution process
Provide customers with aging statements and supporting documentation to maximize collections
Collaborate with Credit Risk Management to minimize risk and support special handling for high-risk accounts
Document customer-specific processes including payment processes, approval structures, account history, portal restrictions, and risk profiles