Associate Consultant

State Street•Burlington, MA

4d•$70,000 - $118,750

About The Position

The Associate Consultant Development Program at Charles River Development (CRD) hires, trains, and retains new Associate Consultants. Based in the Implementation organization at the Burlington, Massachusetts headquarters, the program consists of two rotations over approximately 12 months. Associates generally work with Technical Support and Product Management teams, complete product, technical, and company training, and receive a direct mentor. The program introduces early-career colleagues to client-services business problems and prepares them for a full-time Implementation Consultant (IC) or Technical Implementation Consultant (TIC) role. Upon completion, Associates move into a full-time IC or TIC consulting position. In the Associate Consultant Rotational Program, participants provide technical assistance and, under an Implementation Manager’s direct supervision, support implementation work including requirements gathering, documentation, workflow analysis and design, configuration, test-case development, unit testing, and prototyping. Associates contribute to full-cycle implementation projects, shadow implementation or upgrade projects, investigate software issues, respond to customer inquiries, and develop knowledge of specified application modules and technical implementation skills. The role includes an average 30–40% travel expectation to customer sites when working as a full-time Implementation or Technical Implementation Consultant.

Requirements

Strong analytical skills.
Strong problem-solving skills.
Solutions-focused approach.
Customer- and team-oriented approach.
Demonstrated successful leadership skills.
Strong prioritization and time-management skills.
Ability to engage effectively with internal and external partners.
Knowledge of technical tools, including ETL tools, SOAP/XML, RDBMS (Oracle, MS SQL Server, or Sybase), Java and C# programming, Windows and UNIX (Solaris and Linux), SCM, PERL, R, and the ability to read and write DTDs.
Willingness to travel on average 30–40% to customer sites as a full-time Implementation or Technical Implementation Consultant.

Nice To Haves

Bachelor’s degree or higher from a leading college or university.
Course of study in Computer Science, Engineering, Analytical Finance, Economics, or another technical or analytical field.
Bachelor’s degree in Computer Science is highly preferred.
Interest, exposure, background, and/or internship experience in the financial or software services industry.
Experience with Subversion or Perforce is a plus.

Responsibilities

Respond to requests for technical assistance by phone, email, or in person, remotely or on site.
Under the Implementation Manager’s direct supervision, deliver timely results on requirements gathering, documentation, workflow analysis and design, configuration, test-case development, unit testing, and prototyping.
Diagnose software issues and recommend appropriate solutions.
Participate as a billable team member on 2–3 full-cycle functional or technical implementation projects, including client and internal meetings, end-user prototyping and training, and other assigned tasks.
Shadow assigned staff on 1–2 implementation or upgrade projects.
Analyze problems, answer questions, and provide software-related training.
Follow standard procedures when responding to customer requests or inquiries.
Research questions and issues using available information resources and other product specialists.
Maintain a detailed log of customer interactions and prepare resolution reports for customer-reported issues.
Develop in-depth knowledge of the Blotter, Manager Workbench, Compliance, and Post Trade application modules.
Develop technical skills in data mapping, upgrades, and basic interface configuration.
Complete other related tasks as assigned.

Benefits

401(k) retirement savings plan with company match.
Insurance coverage including basic life, medical, dental, vision, and long-term disability, with optional additional coverages.
Paid time off including vacation, sick leave, short-term disability, and family-care responsibilities.
Access to the Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, subject to stated exclusions.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.