Associate Computer User Support Specialist - Active TS/SCI Clearance

Akima, LLC

1d•Onsite

About The Position

Compass Point is looking for an Associate Computer User Support Specialist to join their team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. The candidate must possess an active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. The candidate must be able to work autonomously and exercise independent judgment on resolving complex technical issues without oversight, as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans are encouraged to apply.

Requirements

Must have DoD 8570 IAT Level II certification.
Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.
Possess current Top-Secret clearance with SCI eligibility.
Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
3 - 5 Years of experience.

Nice To Haves

Active TS/SCI Clearance
DoDM 8570 certifications
Experience/training on networks and applications specific to the SIE / USSOCOM enterprise
Experience with IT service management
Experience with Information Technology Infrastructure Library (ITIL)
Ability to work autonomously and exercise independent judgment on resolving complex technical issues without oversight
Ability to recommend creative/innovative ways to enhance the overall SIE ITSM
Excellent verbal and written communication skills

Responsibilities

Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using tools such as Remedy, MECM, VMware, ESXi, and NetApp ONTAP.
Diagnose and remediate hardware and software issues on end-user systems, execute software deployments and system imaging, and administer access controls for shared file systems.
Act as the liaison for the initiation, monitoring, and resolution facilitation of end-user incident management processes.
Collaborate with cross-functional IT teams to coordinate the management of Incident Reports and Service Requests, ensuring comprehensive documentation, escalation alignment, and resolution tracking in accordance with established service management protocols.
Support local registration authority functions.
Provide updates on IT incidents, changes, and projects, escalating issues to senior IT teams or vendors as needed.