Associate Community Manager - Saga Tallahassee
Landmark Properties•Tallahassee, FL
•Onsite
About The Position
The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents’ needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.
Requirements
- Must maintain a level of professionalism and courtesy
- Accurate data entry in Entrata
- Effective marketing techniques
- Timely submission of required materials
- Regularly updated social media channels
- Understanding of Landmark LEASE protocols
- Familiarity with lease documents and addendums
- Ability to communicate lease information clearly
- Efficient and effective time management
- Understanding of resident, prospective resident, client, and vendor needs
- Active and effective communication with residents, parents, and university personnel
- Ability to direct roommate mediation and resolve resident conflicts
- Ability to participate in resident retention programs
- Ability to create and implement a successful turn plan
- Ability to walk the property to identify and address maintenance issues
- Ability to conduct quarterly inspections of units
- Understanding, communication, and enforcement of safety, emergency, and fire evacuation policies
- Ability to provide emergency response and referral services
- Ability to document and address behaviors that violate the law or lease agreement
- Ability to identify and report safety and security risks
- Ability to prepare and submit incident reports in the absence of the Community Manager
- Ability to assist in handling emergency situations
Nice To Haves
- Experience with Entrata
- Experience with social media marketing
- Experience with student housing marketing
- Experience with roommate mediation
Responsibilities
- Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
- Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
- Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
- Ensure all data is accurately entered in Entrata, resulting in quality follow-up
- Project a favorable image of the community to achieve property objectives and public recognition
- Generate and track traffic of prospective residents by utilizing effective marketing techniques
- Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
- Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
- Ensure all social media channels are updated regularly to promote the property
- Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks
- Ensure confidentiality of client, resident, and company information
- Attend and contribute to all staff meetings and any special or emergency meetings
- Understand and adhere to the Landmark Properties policies and procedures
- Maintain a clean and professional work environment
- Report time and attendance
- Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
- Participate in all move-in and move-out related activities
- Manage time efficiently and effectively
- Assist in corporate projects as requested
- Maximizes revenue and occupancy
- Operates marketing activities within the confines of the marketing budget, deviating only with prior approval
- Ensure Landmark LEASE protocols are being practiced by all staff members
- Train leasing staff on how to market on campus and locations that students frequent
- Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums
- Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
- Maintain active and effective communication with residents, parents, and university personnel
- Create and distribute the monthly newsletter and resident communications
- Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
- Participate in resident retention programs
- Assist the Community Manger in creating and implementing a successful turn plan
- Regularly walk the property to identify and address maintenance issues
- Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
- Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
- Document and address behaviors of residents that violate the law or the community lease agreement
- Identify and report safety and security risks to the Community Manager
- In the absence of the Community Manager, prepare and submit incident reports
- Assist the Community Manager in handling emergency situations in conjunction with the corporate team
Benefits
- Landmark Properties is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
