Associate Commissioner
About The Position
The Associate Commissioner provides strategic leadership and executive oversight for the Office of Service Matching (OSM) within the Family Services Division of the Administration for Children’s Services (ACS). OSM connects families with community services through its Referral Management and Family Home Care teams. Referral Management processes approximately 10,000 referrals annually and matches families with appropriate services. Family Home Care provides homemaking, house attendant, and housekeeping services to help parents strengthen family functioning and promote positive outcomes for children. The position oversees service matching across the continuum of services, supports effective and timely service delivery, and advances division and agency priorities. The Associate Commissioner works with internal divisions, government officials, community partners, and contracted prevention providers to coordinate services and respond to changing family and system needs. The selected candidate will be offered a salary of $195,000. The position is open only to candidates who hold permanent, non-provisional civil service status in the title of Administrative Director of Social Services.
Requirements
- Must be permanent, not provisional, in the civil service title of Administrative Director of Social Services.
- A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in social services, including one year at the administrative or managerial level; or equivalent education and/or experience as specified in the posting.
- All candidates must have a baccalaureate degree from an accredited college and one year of administrative- or management-level experience in the specified social services setting.
- Graduate education or a qualifying New York State LCSW or LMSW license may substitute for some experience, subject to the limits and conditions specified in the posting.
Responsibilities
- Provide strategic leadership and oversight for the Office of Service Matching.
- Supervise 2 to 3 Assistant Commissioners and Executive Directors and their staff, overseeing timely and effective matching of families with appropriate services.
- Oversee the delivery of homemaking, house attendant, and housekeeping services.
- Serve as a senior liaison across internal divisions, external agencies, and contracted prevention providers, fostering partnerships that support integrated service delivery.
- Represent the Deputy Commissioner at high-level meetings with federal, state, and city officials and nonprofit executive directors.
- Establish and maintain clear, consistent practices across teams to support effective service delivery.
- Ensure service matching practices align with evolving ACS policy, legal mandates, and child welfare best practices.
- Promote a data-informed culture and use data to guide decisions, improve operations, and address service gaps.
- Partner with IT and data teams to strengthen tracking systems and reporting tools.
- Participate in contract development, renewal, and performance evaluation processes.
- Support culturally responsive and family-centered approaches.
- Collaborate with providers to adapt to changing needs and system priorities.
- Support division- and agency-wide strategic priorities, including prevention-focused initiatives.
- Provide executive oversight for high-risk or complex cases requiring urgent service coordination.
- Foster a collaborative, accountable, and supportive work environment.
- Perform other duties and special projects as needed to support the division’s mission, vision, and strategic priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
