Associate Commissioner
About The Position
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. Its Family Services Division (FSD), together with nonprofit providers, delivers a broad continuum of community-based child welfare prevention services. FSD focuses on systems improvement, innovation, and strategic initiatives in partnership with community organizations and in response to family and provider needs, mandates, and agency priorities. The Office of Service Matching (OSM) connects families with community services. Its Referral Management team processes approximately 10,000 referrals annually and matches families with appropriate services. Its Family Home Care team arranges homemaking, house attendant, and housekeeping services to help parents enhance family functioning and promote positive outcomes for children. The Associate Commissioner provides strategic leadership and executive oversight for OSM, including Referral Management and Family Home Care. The position supervises two to three Assistant Commissioners and Executive Directors and supports timely, effective service matching and delivery. The role also represents the Deputy Commissioner in high-level meetings and works with agency divisions, government officials, nonprofit providers, and other partners to advance integrated, culturally responsive, family-centered services and agency priorities. The selected candidate will be offered a salary of $195,000. This position is open only to candidates who are permanent, not provisional, in the civil service title of Administrative Director of Social Services.
Requirements
- Must be permanent, not provisional, in the civil service title of Administrative Director of Social Services.
- A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in social services, including one year at the administrative or managerial level; or equivalent education and/or experience.
- All candidates must have a baccalaureate degree from an accredited college and one year of administrative or managerial experience as specified in the qualifications.
- Graduate education or a license may substitute for up to three years of social services experience, but not for the required year of administrative or managerial experience.
- A master’s degree in one or more of the listed fields may substitute for two years of experience.
- Graduate education beyond a bachelor’s degree may substitute at 30 semester credits in the listed fields for each year of experience, up to three years.
- A valid New York State LCSW or LMSW registration may substitute for three years of experience.
Responsibilities
- Provide strategic leadership and oversight for the Office of Service Matching.
- Supervise two to three Assistant Commissioners and Executive Directors responsible for timely, effective service matching and delivery, including homemaking, house attendant, and housekeeping services.
- Serve as a senior liaison across internal divisions, external agencies, and contracted prevention providers, fostering partnerships that support integrated service delivery.
- Represent the Deputy Commissioner at high-level meetings with federal, state, and city officials and nonprofit executive directors.
- Establish and maintain clear, consistent practices across teams to support effective service delivery.
- Ensure service matching practices align with evolving ACS policy, legal mandates, and child welfare best practices.
- Promote data-informed decision-making to improve operations and address service gaps.
- Partner with IT and data teams to strengthen tracking systems and reporting tools.
- Participate in contract development, renewal, and performance evaluation processes.
- Support the integration of culturally responsive and family-centered approaches.
- Collaborate with providers to adapt to changing needs and system priorities.
- Support division and agency-wide strategic priorities, including prevention-focused initiatives.
- Provide executive oversight for high-risk or complex cases requiring urgent service coordination.
- Foster a collaborative, accountable, and supportive work environment.
- Perform other duties and special projects as needed to support the division’s mission, vision, and strategic priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
