Associate Commercial Account Manager (Chicago, IL)

IGS Energy • Chicago, IL

1d • $40,000 - $65,000 • Onsite

About The Position

This role is accountable for supporting the management and retention of existing clients in a specific region to ensure maximum customer retention. You will utilize basic sales and marketing techniques, industry knowledge, and company guidelines to help achieve company sales objectives and competitive positioning. This role provides an excellent opportunity to learn from senior team members while taking ownership of client accounts.

Requirements

• Basic ability to interpret and analyze information related to sales techniques.
• Self-motivated with a client-focused mindset and an eagerness to learn and grow.
• Proficiency in Microsoft Excel, with the ability to learn advanced functions as needed.
• Strong communication skills to engage with internal and external stakeholders.
• Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Nice To Haves

• Willingness to take initiative, make decisions, and solve problems in a fast-paced environment.
• Strong organizational and time-management skills to balance multiple tasks.
• Adaptability to handle increased responsibility and autonomy as the role evolves.
• Prior internship or work experience in sales, account management, or client service is a plus, but not required.

Responsibilities

• Assist in building relationships with existing clients, emphasizing client education and serving as a trusted resource to foster long-term, mutually rewarding relationships.
• Support the renewal process for customers’ annual purchase contracts with IGS, working with senior team members to identify opportunities to extend contracts with customized pricing for future terms.
• Help manage sales activities by utilizing company marketing materials, educational resources, and local relationships to support account growth and retention efforts.
• Support contractual obligations and communications for a book of 350-450 existing commercial accounts under the guidance of senior team members.
• Assist in maintaining and identifying opportunities to improve the profitability of customer accounts.
• Help troubleshoot and address issues in the book of business, escalating as needed with a focus on client retention and satisfaction.
• Provide customers with updated information on opportunities and pricing trends within the natural gas futures market, with support from more senior team members.
• Assist in client meetings (virtual or in-person) with senior team members, with travel as necessary.
• Perform other duties as assigned to support the team and grow your expertise.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level