Associate, Commerce Platform Logistics
About The Position
At DoorDash, we believe that the reliability and quality of our service is our competitive advantage, and we are looking for a leader who is passionate about building a seamless delivery experience for consumers and merchants. As an Associate, Commerce Platform Logistics, you will play a key role in analyzing, tracking, and improving delivery quality, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of quality improvement strategies. Your work will be both strategic and deeply operational. One day, you might be sizing the impact of key product initiatives to support long-term quality improvements. The next day, you could be deep-diving into customer satisfaction (CSAT) data to uncover the root causes of customer pain points and leading an experiment to drive real-world improvements.
Requirements
- You have strong analytical skills and can use data to identify trends, uncover root causes, and drive informed decision-making.
- You are a strong problem solver and can break down complex problems into actionable steps.
- You thrive in a cross-functional environment and are comfortable working with Product, Engineering, Analytics, and Operations teams.
- You are highly detail-oriented and have a strong ability to organize, track, and analyze performance data.
- You have a bias for action and can operate effectively in fast-paced, ambiguous environments.
- You are comfortable working with data—SQL experience is a plus but not required.
- 1-3 years of relevant experience in high-growth environments required
- Bachelor’s degree required
Nice To Haves
- SQL experience is a plus but not required.
Responsibilities
- Track and analyze cost and quality metrics across strategic merchants, conducting deep-dives to identify key drivers of quality defects and savings opportunities.
- Support the development of internal reporting tools to measure and monitor quality improvement efforts.
- Assist in structuring and executing operational tests to identify solutions for reducing defects like lateness or in-store wait times.
- Partner with Logistics, Analytics, and Product teams to scope and assess initiatives that can improve the efficiency and quality of the logistics system
- Engage with cross-functional teams to support initiatives that enhance merchant and customer experience.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
