Associate Cloud Support Engineer
About The Position
Cloud Support Engineers deliver customer support across the Strategy Product Suite, resolve complex technical challenges, help customers achieve their goals, and contribute to the Strategy Community. The role supports Strategy’s Business Intelligence product suite and cloud platform, as well as its underlying technologies. It includes customer and partner interactions during project development and production system maintenance, cloud infrastructure management, incident response, and collaboration with internal application and software development teams. The position is based at Strategy’s headquarters in Tysons, Virginia, and is scheduled Monday through Friday, 8:30 a.m. to 6:00 p.m. The base salary range is $75,000 to $85,000. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
Requirements
- Expected bachelor's degree graduation date of May 2027 in Engineering, Physics, Mathematics, Computer Science, or a related technical field.
- Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
- Knowledge of Windows or Linux system administration.
- Functional knowledge of cloud technologies and service providers such as Azure, AWS, and GCP.
- Strong analytical and troubleshooting skills.
- Strong time-management skills to prioritize workload, multitask, meet deadlines, and manage competing priorities under pressure.
- Excellent oral and written English communication skills.
Nice To Haves
- Cloud certifications, such as Linux Foundations, Kubernetes, AWS, Azure, or Google Cloud.
Responsibilities
- Provide support for Strategy’s Business Intelligence product suite, cloud platform, and underlying technologies.
- Build strong relationships with Strategy customers and partners through high-quality daily interactions during customer project development and production system maintenance.
- Find solutions to complex or high-priority problems reported while using Strategy’s product suite through analytical skills and troubleshooting.
- Support day-to-day management of Strategy Cloud infrastructure, including scheduled and emergency maintenance activities.
- Perform incident response, including troubleshooting infrastructure- and platform-related issues.
- Collaborate and communicate effectively with peers and internal application and software development teams.
- Prioritize and communicate product defects and enhancement requests to development teams.
- Create customer-facing documentation of technical solutions and product documentation addendums to contribute to the Strategy Community.
- Participate in Internal Development Programs to support personal and professional growth.
Benefits
- Eligible employees may participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
