Associate Clinical Oncology Specialist

Natera•San Jose, CA

2h•$110,000 - $130,000

About The Position

The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support activities for Natera’s Oncology products. The role focuses on supporting patient adherence to the prescribed testing cadence to help improve outcomes, identifying opportunities to improve clinical workflows and test fulfillment, and helping customers use internal systems and processes effectively. The ACOS cultivates and maintains customer relationships and partners with internal teams to support Signatera patient retention and unit growth within existing accounts. The position covers Northwest Houston and surrounding areas, including The Woodlands, Texas Medical Center, Memorial City, College Station, and Cypress. Duties are typically performed in medical offices or hospital settings and include 25–50% travel. Work outside normal hours, including evenings and weekends, may sometimes be required. The role requires a relevant clinical or medical sales background, strong communication and organizational skills, comfort with data and reporting tools, and the ability to work independently in a fast-paced, ambiguous environment. Compensation includes a base salary and uncapped commission; the first-year on-target earnings range is $110,000–$130,000. The position is also eligible for a car allowance program, Restricted Stock Units, and Natera’s benefits and Total Rewards programs.

Requirements

Bachelor’s degree preferred, or an Associate’s degree with at least 4 years of relevant experience.
Background as a medical assistant, clinical support professional, patient liaison, or nurse in oncology; alternatively, at least 2 years of medical sales experience.
Strong interpersonal, analytical, organizational, and written and verbal communication skills.
Ability to present effectively to internal and external customers.
Ability to think strategically and execute tactically.
Ability to work independently, prioritize effectively, and manage time well.
Proficiency in Microsoft PowerPoint, Excel, and Gmail.
Ability to understand data spreadsheets and technologies.
Ability to quickly learn software and reporting systems.
Ability to use a computer keyboard, communicate over the telephone, and read printed material.
Ability to travel 25–50%.

Nice To Haves

Bachelor’s degree.
Relevant oncology clinical experience, such as medical assistant, clinical support, patient liaison, or nursing experience, if qualifying through the medical sales pathway.

Responsibilities

Work with the assigned Clinical Oncology Specialist (COS) to grow, maintain, and support existing customers.
Build relationships with key personnel at assigned oncology accounts to facilitate unit growth.
Analyze and monitor patient testing to help ensure patients remain on the protocol prescribed by the oncologist.
Assess the needs of medical professionals and staff, focusing on customer support, logistics coordination, and problem solving.
Develop expertise in Natera Oncology products and processes to maximize effectiveness in the field.
Educate medical professionals on Natera tools and resources for test order management.
Use and maintain internal reports of key performance indicators related to patient retention and fulfilled order volume.
Partner with internal stakeholders, including sales representatives, patient coordinators, and territory managers, to support patient and provider outcomes.

Benefits

Uncapped commission.
Car allowance program.
Restricted Stock Units (RSUs) and long-term equity awards.
Comprehensive medical, dental, and vision benefits.
Life and disability plans for eligible employees and their dependents.
401(k) with company match.
Generous paid time off and company holidays.
Wellness and work-life benefits.
Fertility care benefits and free testing for employees and their immediate families.
Pregnancy and baby bonding leave.
Commuter benefits.
Employee referral program.