Associate Client Support Representative (REMOTE)

Broadridge•Minnesota-Home Office, SC

5d•$20 - $21•Remote

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is Growing! We are seeking an Associate Client Support Representative who maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. The Enterprise Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide by conducting educational webinars. In addition to customer education, the Associate Client Support team members are responsible for creating, fulfilling and maintaining Broadridge products, such as, websites, domain names, sponsored ads, digital advertising and social media support. This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Requirements

At least three years of customer service experience.
Functional/technical skills
Attention to detail
Strong written and verbal communication skills
Comfort with online marketing solutions
Comfort with AI applications
Process management experience
Ability to work under tight deadlines
Proficient in Microsoft Office applications - Word, Excel, Powerpoint
Ability to sit for long periods of time
Ability to maintain professional verbal conversations for the majority of the shift
Ability to enter data while maintaining customer communication

Nice To Haves

Bachelor’s degree or equivalent experience preferred

Responsibilities

Call Handling Inbound calls – All Clients
Outbound calls – Collections, Product and Sales Support
Log call notes in Salesforce Customer Relationship Management
Maintain client relationships focused on customer satisfaction and retention
Educate clients on product and program enhancements
Compliance monitoring and management
Create Corporate Client reports as needed
Maintain and track communication with clients
Liaison to other teams and/or resources
Flexibility in work schedule is a necessity
Facilitate information flow to all relevant parties
Support Client Relationship Manager and Client Services Manager as needed
Complete additional projects as assigned
Customer Education Ongoing knowledge base of Compliance guidelines
Ongoing product support
Editor/tool knowledge base and support
Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting/Case Management Researching previous and current account activity to resolve issues or answer questions
Entering issues for Development to further investigate
Close case and follow up with customer on resolution
Website Creation and Maintenance Build a variety of new websites as new sales are confirmed
Review and process product update requests
Review and update html coding on a variety of site types
Monitor adherence to Compliance guidelines
Send follow up emails to clients to confirm completion of task
May perform other duties/responsibilities as needed or assigned