Client Service roles - Dec '25/May '26 Grads
About The Position
This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to assist clients who have between 1-49 employees. The role operates in a metrics-driven call center environment with a structured day. Success relies on building rapport, establishing trust, and maintaining professionalism with clients through clear and actionable communication, both over the phone and in writing. The company fosters an inclusive environment with a culture of collaboration and belonging, offering career advancement opportunities, award-winning training, and world-class service guidelines.
Requirements
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
- Ability to work overtime hours during peak seasons.
- Military experience is also considered.
Nice To Haves
- A college degree is great but not required.
Responsibilities
- Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
- Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
- Adhere to a daily schedule and organize oneself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.
Benefits
- Best-in-class benefits start on Day 1
- Focus on mental health and well-being
- Company-paid time off for volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
