Associate Client Success Manager

LINQ•Denver, CO

6d•$50,000 - $70,000•Remote

About The Position

At LINQ, we’re dedicated to transforming how our clients engage with our solutions. We’re looking for a proactive and innovative Associate Client Success Manager to join our team and help drive success for our clients through digital channels. In this role, you’ll play a pivotal part in ensuring customer satisfaction, retention, and growth through thoughtful engagement, strategic communication, and digital advocacy.

Requirements

Bachelor's degree in Business Administration, Communications, or a related field.
1-3 years of experience in a client-facing role, preferably in account management or customer success.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Proven track record of managing client relationships and driving customer satisfaction.
Demonstrable self-starter, curious, and solution focused
Excellent problem-solving skills and the ability to think strategically to identify opportunities for client success.
Experience working in a fast-paced environment with the ability to adapt to changing priorities.
Expert level time management & prioritization skills
Proficiency in CRM software (e.g., Salesforce) and other relevant tools is a plus.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work
Must be able to travel 10-15%

Nice To Haves

K12 Experience Preferred, but not required

Responsibilities

Plan, organize, and host webinars to educate clients on product features, best practices, and industry trends. Ensure webinars are engaging and provide valuable insights to participants.
Develop and execute one-to-many communication strategies, including email campaigns, newsletters, and digital content, to keep clients informed and engaged.
Support the renewal process by ensuring proactive outreach to assigned clients. Partner with Client Success Managers and Account Executives to prepare renewal conversations, document uplift opportunities, and contribute to retention strategies that secure long-term customer relationships.
Identify and qualify upsell and cross-sell opportunities through client engagement, usage insights, and feedback. Share and collaborate on these leads with the sales team to drive account expansion and increase overall client value.
Build and manage automated check-ins and engagement campaigns to nurture client relationships and drive product adoption and satisfaction.
Assist clients in adopting and optimizing payment solutions, ensuring they leverage all available features to streamline their payment processes.
Identify opportunities for upselling additional services and solutions. Present these opportunities effectively to clients through digital channels and support them in realizing the benefits.
Manage client escalations effectively, coordinating with internal teams to resolve complex issues. Oversee escalation processes and ensure timely and effective resolution.
Facilitate product enablement by creating and delivering digital training materials, guides, and resources that help clients fully utilize and benefit from our products.
Moderate and engage with the customer community through digital forums, social media, and other online platforms. Foster a positive and supportive environment for clients to share insights and seek support.
Act as the primary stakeholder for newsletter content creation. Collaborate with internal teams to develop and curate content that aligns with client needs and company objectives.
Host and manage regular virtual office hours to provide clients with direct access to support and guidance on product-related questions and issues.